Privacy Policy

Effective Date: August 10, 2025
Company: Zenas Grup Tekstil Ltd. Şti. (“WHATIFBRAND”, “we”, “us”, “our”)
Headquarters: Türkiye
Email: info@whatifbrand.com
Messaging Line: +1 618 437 8239 (messages only)

1. Scope

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit whatifbrand.com, purchase our products, contact us, or interact with our social media channels, emails, and advertisements.

2. Information We Collect

We may collect the following types of personal information:

Identity and contact information: name, surname, email address, phone number, shipping address, and billing address.
Order and payment information: products purchased, order value, and payment method. Payments may be processed by third-party payment providers; we do not directly store your full card details.
Device and usage information: IP address, browser type, device information, pages visited, and actions taken on our website.
Marketing information: your preferences, campaign interactions, and advertising data.
Customer service information: messages, attachments, return requests, complaints, and other communications you send to us.
User-provided content: reviews, comments, photographs, or other content that you choose to provide.

3. Sources of Information

We may obtain personal information:

Directly from you,
Automatically when you use our website or services,
From our service providers,
From analytics and advertising platforms,
From publicly available sources where permitted by law.

4. How We Use Your Information

We may use your personal information for the following purposes:

To receive, process, and deliver your orders,
To process payments,
To manage returns and exchanges,
To provide customer support,
To improve your website experience and product recommendations,
To send marketing communications by email, SMS, or other channels where you have provided consent,
To improve our website, products, and services,
To detect and prevent fraud, misuse, or security issues,
To comply with legal obligations,
To enforce our terms and policies.

5. Sharing of Information

We may share your personal information with the following parties where necessary:

Service providers: e-commerce platforms such as Shopify, payment providers, shipping and logistics companies, email and SMS services, analytics providers, and advertising platforms.
Business transactions: in connection with a merger, acquisition, restructuring, or transfer of business assets.
Legal and security purposes: to comply with legal obligations, protect our rights, or prevent fraud and misuse.

We do not sell your personal information for monetary consideration.

Certain advertising or analytics activities may be considered data sharing or targeted advertising under applicable data protection laws.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies for the operation of our website, performance analysis, personalization, and advertising.

You may manage your cookie preferences through your browser settings, device settings, or, where available, through the cookie preference tools provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

7. SMS and Email Marketing

If you consent to receive marketing communications, we may send you promotions, brand updates, and other marketing messages by email, SMS, or other communication channels.

You may unsubscribe at any time.

You can use the unsubscribe link included in our emails or follow the opt-out instructions provided by the relevant SMS service.

8. Your Privacy Rights

Depending on the applicable laws in your country or region, you may have the right to:

Access your personal information,
Request correction of your personal information,
Request deletion of your personal information,
Object to certain processing activities,
Opt out of targeted advertising or certain types of data sharing,
Exercise other data protection rights available under applicable law.

You may submit privacy-related requests to:

info@whatifbrand.com

We may need to verify your identity before fulfilling your request.

9. Data Security and Retention

We seek to apply appropriate technical, administrative, and organizational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy and to meet applicable legal, accounting, or operational requirements.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

11. International Users and Data Transfers

WHATIFBRAND is a Türkiye-based brand with international sales.

When you use our website from another country, your personal information may be processed in Türkiye or in other countries where our international service providers operate.

Data protection laws in those countries may differ from the laws applicable in your country.

We aim to apply appropriate safeguards for international transfers of personal information in accordance with applicable law.

12. Third-Party Services

Our website may use or link to third-party services, including Shopify, payment providers, shipping companies, social media platforms, and other service providers.

The privacy practices of these third parties are governed by their own privacy policies.

If Google reCAPTCHA or similar services are used for spam prevention or security purposes, their respective privacy policies and terms of service may apply.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

If material changes are made, the Effective Date shown at the top of this Policy will be updated.

The updated Policy becomes effective when it is published on our website.

14. Contact

If you have any questions or requests regarding this Privacy Policy or your personal information, you may contact us:

Email: info@whatifbrand.com
Messaging Line: +1 618 437 8239 (messages only)