WHATIFBRAND TERMS OF SERVICE

Effective Date: August 10, 2025
Company: Zenas Grup Tekstil Ltd. Şti. (“WHATIFBRAND”, “we”, “us”, “our”)
Headquarters: Türkiye
Website: whatifbrand.us
Email: info@whatifbrand.com
Messaging Line: +1 618 437 8239 (messages only)

WHATIFBRAND is a Türkiye-based fashion brand with international sales, operated by Zenas Grup Tekstil Ltd. Şti.

These Terms of Service apply to the use of our website and purchases made through WHATIFBRAND.

1. Acceptance of Terms

By accessing or using our website or purchasing our products, you agree to these Terms of Service, our Privacy Policy, and any other applicable policies published on our website.

If you do not agree to these Terms, you should not use our website or services.

2. Eligibility and Accounts

To make a purchase through our website, you must be of legal age to enter into a contract and make purchases in your country or jurisdiction.

If you create an account, you are responsible for keeping your account information accurate and up to date and for all activities carried out through your account.

If you believe that your account has been accessed without authorization, please contact us.

3. Products, Orders and Payment

All orders are subject to product availability and acceptance by us.

We reserve the right to limit, refuse, or cancel an order where reasonably necessary and as permitted by applicable law.

Product prices, promotions, discounts, and availability may change without prior notice.

The price applicable to your order will be the price displayed to you during checkout at the time the order is placed.

Shipping charges, taxes, and other applicable costs will be displayed during checkout or as part of the ordering process.

Payments may be processed through third-party payment service providers.

By submitting your payment information, you authorize the total amount shown for your order to be charged to your selected payment method.

4. International Sales

WHATIFBRAND is based in Türkiye and sells products internationally to customers in different countries.

For international orders:

• Delivery times may vary depending on the destination country and courier.

• Orders may be subject to customs procedures.

• Local import rules and procedures vary by country.

• Delivery may be delayed due to customs inspections, government procedures, or carrier-related circumstances.

• Country-specific delivery or customs requirements may apply.

Delivery times affected by customs procedures, transportation delays, or other circumstances outside WHATIFBRAND’s direct control cannot be guaranteed.

5. Shipping and Delivery

We will ship your order to the delivery address provided during checkout.

Customers are responsible for providing accurate and complete delivery information.

Delays, reshipment costs, or additional shipping charges resulting from incorrect or incomplete delivery information may be the responsibility of the customer.

An order may be considered delivered once the courier’s tracking system records the shipment as successfully delivered.

If you experience any issue with your delivery, please contact us as soon as possible.

6. Returns and Exchanges

Our current Return & Exchange Policy is published separately on our website and forms part of these Terms of Service.

Return requests must be submitted within the period specified in our Return & Exchange Policy, calculated from the date the order is delivered.

International returns may be subject to international shipping and customs procedures.

For return conditions, timelines, return shipping costs, customs requirements, and other details, please review the current WHATIFBRAND Return & Exchange Policy available on our website.

7. Pricing and Technical Errors

A product price, description, promotion, availability, or other information may occasionally be displayed incorrectly due to a technical or human error.

In such circumstances, and to the extent permitted by applicable law, we reserve the right to correct the error or cancel the affected order.

If an order that has already been paid for is cancelled, the applicable amount will be refunded to the original payment method.

8. Product Information and Images

We make reasonable efforts to display our products as accurately as possible.

However, product colors may appear slightly different depending on your screen, device settings, lighting, or display configuration.

Product descriptions, fabric compositions, measurements, and other product information are provided as accurately as reasonably possible.

Minor variations resulting from craftsmanship, fabric characteristics, production methods, or the nature of the materials may be considered natural characteristics of the product.

9. Intellectual Property Rights

Content available on our website, including:

• The WHATIFBRAND name and logo,

• Product designs,

• Text,

• Photographs,

• Videos,

• Graphics,

• Visual designs,

• Campaign materials,

• Collection names, and

• Other brand content

is owned by Zenas Grup Tekstil Ltd. Şti. or is lawfully used by the company.

This content is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

10. User-Provided Content

If you submit reviews, comments, photographs, or other content through our website or social media channels, you confirm that you own or otherwise have the necessary rights to provide such content.

Content you submit must not:

• Infringe the rights of another person or entity,

• Be misleading or unlawful,

• Contain malicious software, harmful code, or other harmful material.

Where you have provided the necessary permission, we may use such content for brand communications, customer experience, or marketing purposes.

11. Acceptable Use

When using our website, you may not:

• Engage in unlawful activities,

• Attempt to compromise the security of the website,

• Upload or transmit malware or malicious code,

• Use unauthorized automated systems,

• Interfere with another user's ability to use the website,

• Infringe the intellectual property rights of WHATIFBRAND or any third party.

Access to the website may be restricted or terminated in cases of misuse or violation of these Terms.

12. Third-Party Services

Our website may use services provided by Shopify, payment providers, shipping companies, social media platforms, analytics providers, and other third parties.

The use of these third-party services may be subject to their own terms of service and privacy policies.

Links to third-party websites or services do not mean that WHATIFBRAND is responsible for all content, services, security practices, or activities of those third parties.

13. Availability of Services

We do not guarantee that our website will always operate without interruption or error.

The website may occasionally be unavailable due to maintenance, technical issues, interruptions involving third-party services, or other circumstances outside our reasonable control.

Where necessary, we reserve the right to modify, update, suspend, or temporarily discontinue all or part of the website.

14. Limitation of Liability

To the extent permitted by applicable law, WHATIFBRAND will not be liable for indirect or consequential damages arising from the use of the website or from third-party services or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any mandatory consumer rights or other legal rights that cannot lawfully be excluded or restricted.

15. Force Majeure

We may not be responsible for delays or failure to perform obligations resulting from circumstances outside our reasonable control, including natural disasters, war, strikes, epidemics or pandemics, government actions, customs procedures, transportation disruptions, courier-related issues, internet outages, infrastructure failures, or similar events.

16. Governing Law

Unless mandatory laws require otherwise, these Terms of Service are governed by the laws of the Republic of Türkiye.

For international customers, any mandatory consumer rights granted under the laws applicable in the customer's country and which cannot legally be waived by contract remain unaffected.

Any dispute will be handled in accordance with applicable mandatory consumer protection and jurisdictional rules.

17. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the Effective Date displayed at the top of this page will be updated.

The revised Terms become effective when they are published on our website.

18. Contact

If you have any questions regarding these Terms of Service, your order, or our website, please contact us:

Email: info@whatifbrand.com
Messaging Line: +1 618 437 8239 (messages only)