WHATIFBRAND RETURN & EXCHANGE POLICY

Company: Zenas Grup Tekstil Ltd. Şti.
Brand: WHATIFBRAND

WHATIFBRAND is a Türkiye-based fashion brand with international sales, operated by Zenas Grup Tekstil Ltd. Şti.

Orders shipped to different countries may be subject to international shipping, customs, and local procedures applicable in the destination country.

Thank you for shopping with WHATIFBRAND. Before returning an item, please carefully review the conditions and timelines below.

INTERNATIONAL RETURN PROCESS & TIMELINES

For international orders, the return process is as follows:

A return request must be submitted within 10 days of the delivery date.
Return requests are accepted by email only.
We will respond to your return request within 24–72 hours by email.
Please follow the return instructions provided by us before shipping your return.
Once the return package reaches us, the item will undergo a quality control inspection.
Quality control and return approval are generally completed within approximately 3–4 days.
Once the return is approved, the refund will be issued to the original payment method used for the order.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping or waiting times caused by international courier or customs procedures are outside WHATIFBRAND’s direct control.

HOW TO REQUEST A RETURN

All return requests must be submitted by email only.

Email: info@whatifbrand.com

We will respond to your return request by email within 24–72 hours.

Please do not ship your item before your return request has been approved and the necessary return instructions have been provided to you.

RETURN PERIOD

You may request a return within 10 days of receiving your order.

Return requests submitted after the 10-day return period will not be accepted.

RETURN CONDITIONS

Returned items must be:

Unworn
Clean
Undamaged
With all original tags attached
Free from any odors

Underwear, bodysuits, and piercing jewelry cannot be returned or exchanged.

Swimwear and bikinis cannot be returned or exchanged for hygiene reasons.

INTERNATIONAL RETURN SHIPPING COSTS

All international return shipping costs are the responsibility of the customer.

Any costs that may arise during the return process, including:

Return shipping charges
Customs duties
Import fees
Processing or service charges
Other additional costs

are the responsibility of the customer.

HOW TO SHIP YOUR RETURN

You may use any courier service that provides international tracking.

For example:

FedEx
UPS
DHL
Aramex
A local postal or courier service in your country that provides international tracking

IMPORTANT CUSTOMS INSTRUCTIONS

When completing the customs declaration with your courier, please clearly mark the shipment as:

“RETURNED MERCHANDISE”

The product description and declared value must be completed accurately and in accordance with the requirements of your selected courier and the applicable customs regulations.

If the shipment is not marked as “Returned Merchandise,” the package may:

Be held at customs
Be returned to the sender
Be subject to additional customs or import charges

Any additional charges resulting from this may be the responsibility of the customer and, where applicable, may be deducted from the refund amount.

WHAT TO INCLUDE INSIDE THE PACKAGE

Please write the following information on a piece of paper and place it inside the return package:

Full Name
WHATIFBRAND Order Number

RETURN ADDRESS

Recipient: Nour Mohammad Ali
Phone: +961 71 138 807
Email: info@whatifbrand.com
Address: Mousaitbeh, Hay Al Leja Semaan Street, Al Rayyan Building, 5th Floor
City: Beirut
Country: Lebanon
Postal Code: 10000 (optional)

AFTER SHIPPING YOUR RETURN

Once your return has been shipped, you must provide us with the tracking number and the name of the courier company.

You may provide this information by replying to the email you received regarding your return request.

RETURN PROCESSING TIME

Once your return package reaches us, the item will undergo a quality control inspection.

Return inspection and approval are generally completed within approximately 3–4 days.

Once the process has been completed, you will be notified by email.

REFUNDS

Once your return has been approved, the refund will be issued to the original payment method used for your order.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. This processing time is outside WHATIFBRAND’s control.

IN-STORE RETURNS & EXCHANGES

Items purchased online cannot be returned or exchanged in-store.

SALE ITEMS

Returns and exchanges are not accepted for items purchased on sale.

Although sale items are offered at a reduced price, WHATIFBRAND covers the international shipping services for the original shipment and, where applicable, customs duties and other import charges under DDP terms. Therefore, customers are not expected to be charged additional customs duties, taxes, or import fees by the logistics or shipping carrier upon delivery.

For this reason, sale items are considered final sale.

If an item is defective, damaged, or incorrectly shipped, clear photographs showing the issue must be emailed to info@whatifbrand.com within 12–24 hours of delivery.

This policy applies except where mandatory consumer protection laws in the customer’s country provide otherwise.

INCORRECTLY SHIPPED ITEMS

If you receive a different model, color, or size from the item you ordered, please email a photo of the item you received to info@whatifbrand.com.

The following criteria will be used when determining whether an item has been incorrectly shipped:

Color: Product colors shown on our website may vary slightly due to screen settings, lighting, and photography conditions. Minor shade differences are not considered an incorrect shipment. However, for example, if you order a black item and receive a red or blue item, this will be considered an incorrect color.
Model: If the item received is clearly a different product or model from the one ordered and displayed on our website, it will be considered an incorrect shipment.
Size: If you order a specific size, such as Size S, and receive Size M, this will be considered an incorrect shipment.

Once the photos and your order details have been reviewed, we will contact you by email and ask whether you would prefer to cancel the affected item or receive the correct item.

If you choose to cancel, the amount paid for the affected item will be refunded to your original payment method.

If you would like to receive the correct item, it will be sent to you as soon as possible via express shipping.

In either case, you will not be required to return the incorrectly shipped item or arrange a return shipment. You may keep the item that was sent to you by mistake.

If an order has been incorrectly prepared by WHATIFBRAND, we take full responsibility. We do not want our customers to deal with additional return procedures, shipping arrangements, or extra costs as a result of our error. Our priority is to resolve the matter quickly, transparently, and as seamlessly as possible.