Twine Convertible Shawl Poncho

Free shipping: Standard delivery is free for all orders over 200 USD

Shipping fee under 200 USD: A flat rate of 39 USD will be added to your cart at checkout for orders below 200 USD

Delivery time: Your order will arrive within 4–6 business days (excluding customs clearance; delivery times may be extended during peak seasons)

DDP system: All customs duties and official procedures are covered by our brand, with no additional charges to the customer

Order tracking: After your order is placed, you will receive an email with tracking details

Undeliverable packages: If your order cannot be delivered, it will be automatically returned to WHATIFBRAND

Taxes & bank fees: Local sales taxes are added at checkout. Any international transaction fees charged by your bank may apply

Global shipping: Reliable worldwide delivery is provided via FEDEX, UPS, and DHL

Shipping origin: All products are shipped directly from our main headquarters: Zenas Grup Tekstil, Meşrutiyet Mah. Kodaman Sok. No:49, Sedat Business Building, Floor:3, Apt:12, Nişantaşı – Şişli / Istanbul, Turkey

Return period: You may return your items within 10 days of receiving your order

Return conditions: Items must be clean, unworn, and with all original tags attached. Underwear, bodysuits, and piercing jewelry can only be returned if faulty. Swimwear must have the hygiene seal intact

Return costs: All return shipping costs are the responsibility of the customer. Any applicable taxes or customs duties arising from the return process are also the responsibility of the customer

Courier selection: For a faster and more reliable process, we recommend returning your order with the same courier it was delivered (FedEx, UPS, or DHL)

Processing time: Once your return reaches us, processing may take 10–14 days. You will receive a confirmation email once it is completed

Refunds: After the return is accepted, refunds will be issued to the original payment method used at checkout

In-store returns: Online purchases cannot be returned or exchanged in-store

Return address:
Zenas Grup Tekstil, Meşrutiyet Mah. Kodaman Sok. No:49, Sedat Business Building, Floor:3, Apt:12, Nişantaşı – Şişli / Istanbul, Turkey